Patient Annual Survey 2016 Results

Q.1. Which surgery have you attended over the last year?

Options Total
Robin Hood Lane (RHL) 1
Old Court House (OCH) 20
Both 35

Q.2. Have you booked or cancelled appointments on-line?

Options Total
Yes 19
No 37

Q.3. Do you feel that our current arrangement of appointment booking by phone meets your needs?

Options Total
Yes 34
No 20

Q.6. Have you registered to order repeat prescriptions on-line?

Options Total
Yes 19
No 34

Q.7. If you have requested repeat prescriptions on-line, how easy and user friendly did you find it?

Options Total
Easy 14
Fairly easy 6
Fairly difficult 1
Difficult 0
Not used 15

Q.9 We continue to regularly publish newsletters in collaboration with the PPG. Have you seen any or all of them?

Options Total
Yes 21
No 33

Q.10. What do you think about the Surgery’s Newsletters?

Options Total
Very informative 19
Not very useful 3
Don’t know/have not read it 31

Q.11. If you have already seen copies of any or all of the Newsletters where did you get it/them from?

Options Total
OCH 18
Your pharmacy with your prescription 3

Q.12. Do you read the information on the Patient Participation Group (PPG) boards at OCH and RHL?

Options Total
Yes 17
No 12
Not aware of them 23

Q.13. In 2016 we intend to hold further open meetings of the PPG where you can come and have your say about services (although we are not able to deal with personal or medical problems). Would you consider coming to an open meeting?

Options Total
Yes 32
No 21

What time of day would suit you best?

Options Total
Morning 9
Afternoon 8
Evening 17

Q.15. Do you think that the communication between the Surgery and the patients has improved in the last year?

Options Total
Yes 27
No 22

Q.17. How do you rate the service from the Practice overall?

Options Total
Excellent 21
Good 21
Adequate 7
Poor 3

Q.19. In the last year, compared with 2015, has the Practice

Options Total
Served you better? 14
Performed much the same? 0
Not served you as well? 1