Q.1. Which surgery have you attended over the last year? You may attend either site.
| Options | Total |
|---|---|
| Old Court House (OCH) | 33 |
| Both | 63 |
Q.2. Which method(s) have you used to book appointments over the last year?
| Options | Total |
|---|---|
| On-line | 9 |
| Telephone | 40 |
| Walk-in | 10 |
Q.3. Do you feel that our current arrangement of appointment booking by phone meets your needs?
| Options | Total |
|---|---|
| Yes | 66 |
| No | 24 |
Q.5 How do you book advance appointments?
| Options | Total |
|---|---|
| On-line | 32 |
| Telephone | 34 |
| Walk-in | 12 |
Q.6 Have you taken advantage of the early morning/late evening appointments (excluding hub appointments)?
| Options | Total |
|---|---|
| Yes | 35 |
| No | 65 |
Q.7. When feeling unwell do you
| Options | Total |
|---|---|
| Self-manage? | 36 |
| Consult a pharmacist? | 2 |
| Follow advice on our website? | 1 |
| Seek other help from a Nurse? | 1 |
| Seek other help from a GP? | 7 |
| Seek other help from 111? | 0 |
| Seek other help from a A&E? | 0 |
Q.8. Do you know you can order repeat prescriptions on-line?
| Options | Total |
|---|---|
| Yes | 65 |
| No | 29 |
How easy and user friendly do you find it?
| Options | Total |
|---|---|
| Easy | 30 |
| Fairly easy | 12 |
| Fairly difficult | 1 |
| Difficult | 1 |
Q.10 We regularly publish newsletters in collaboration with the PPG. Have you seen any of them?
| Options | Total |
|---|---|
| Yes | 40 |
| No | 59 |
Q.12. Do you read the information on the Patient Participation Group (PPG) boards at OCH and RHL?
| Options | Total |
|---|---|
| Yes | 42 |
| No | 22 |
| Not aware of them | 33 |
Q.13 In 2018 we intend to continue to hold Open meetings of the PPG where you can come and have your say in confidence about services. We are not able to deal with personal or medical problems. Would you consider coming to an Open meeting?
| Options | Total |
|---|---|
| Yes | 54 |
| No | 40 |
Q.14 Do you think that the communication between the Surgery and the patients has improved in the last year?
| Options | Total |
|---|---|
| Yes | 58 |
| No | 9 |
Q.16 How do you rate the service from the Practice overall?
| Options | Total |
|---|---|
| Excellent | 52 |
| Good | 37 |
| Adequate | 7 |
| Poor | 1 |
Q.18. In the last year, compared with 2017, has the Practice
| Options | Total |
|---|---|
| Served you better? | 30 |
| Performed much the same? | 0 |
| Not served you as well? | 3 |
