Patient Annual Survey 2018 Results

Q.1. Which surgery have you attended over the last year? You may attend either site.

Options Total
Robin Hood Lane (RHL) 4
Old Court House (OCH) 33
Both 63

Q.2. Which method(s) have you used to book appointments over the last year?

Options Total
On-line 9
Telephone 40
Walk-in 10

Q.3. Do you feel that our current arrangement of appointment booking by phone meets your needs?

Options Total
Yes 66
No 24

Q.5 How do you book advance appointments?

Options Total
On-line 32
Telephone 34
Walk-in 12

Q.6 Have you taken advantage of the early morning/late evening appointments (excluding hub appointments)?

Options Total
Yes 35
No 65

Q.7. When feeling unwell do you

Options Total
Self-manage? 36
Consult a pharmacist? 2
Follow advice on our website? 1
Seek other help from a Nurse? 1
Seek other help from a GP? 7
Seek other help from 111? 0
Seek other help from a A&E? 0

Q.8. Do you know you can order repeat prescriptions on-line?

Options Total
Yes 65
No 29

How easy and user friendly do you find it?

Options Total
Easy 30
Fairly easy 12
Fairly difficult 1
Difficult 1

Q.10 We regularly publish newsletters in collaboration with the PPG. Have you seen any of them?

Options Total
Yes 40
No 59

Q.12. Do you read the information on the Patient Participation Group (PPG) boards at OCH and RHL?

Options Total
Yes 42
No 22
Not aware of them 33

Q.13 In 2018 we intend to continue to hold Open meetings of the PPG where you can come and have your say in confidence about services. We are not able to deal with personal or medical problems. Would you consider coming to an Open meeting?

Options Total
Yes 54
No 40

Q.14 Do you think that the communication between the Surgery and the patients has improved in the last year?

Options Total
Yes 58
No 9

Q.16 How do you rate the service from the Practice overall?

Options Total
Excellent 52
Good 37
Adequate 7
Poor 1

Q.18. In the last year, compared with 2017, has the Practice

Options Total
Served you better? 30
Performed much the same? 0
Not served you as well? 3