Patient Annual Survey 2019 Results

Q.1. Which surgery have you attended over the last year? You may attend either site.

Options Total
Robin Hood Lane (RHL) 4
Old Court House (OCH) 67
Both 86

Q.2. Which method(s) have you used to book appointments over the last year?

Options Total
On-line 59
Telephone 120
Walk-in 43

Q.3. Do you feel that our current arrangement of appointment booking by telephone meets your needs? The practice currently offers appointments from 7.30am until 7.00pm on most days of the week.

Options Total
On The Day – Yes 60
On The Day – Some of the time 44
On The Day – No 30
Pre-booked (in advance) – Yes 63
Pre-booked (in advance) – Some of the time 47
Pre-booked (in advance) – No 20
Late evenings and weekends – Yes 48
Late evenings and weekends – Some of the time 32
Late evenings and weekends – No 22

Q.5 How do you book advance appointments?

Options Total
On-line 59
Telephone 80
Walk-in 34
Not used 17

Q.6 Have you taken advantage of the appointments available before 8.00am and after 6.30pm Mon-Fri?

Options Total
Yes 56
No 90
Unsure 11

Q.7. Which of the following options do you consider using when feeling unwell?

Options Total
Self-manage? 113
Consult a pharmacist? 70
Follow advice on Practice website? 12
NHS website? 39
Seek other help from a Nurse? 20
Seek other help from a GP? 62
Seek other help from 111? 44
Seek other help from a A&E? 20

Q.8. Certain medicines are available to order as repeat prescriptions on-line. Have you used this service?

Options Total
Yes 61
No 81
Didn’t know this service was available 12

Q.10 How would you like to hear about the Practice?

Options Total
Patient Participation Group (PPG) meetings? 14
Regular newsletters? 54
Website? 37
Email? 67
Noticeboards/leaflets? 24
I don’t require this information 26
Other 6

Q.11. Do you think that the communication between the Surgery and the patients has improved in the last year?

Options Total
Yes 55
Stayed the same 44
No 7
Not sure 45

Q.12 How do you rate the service from the Practice overall i.e. communication, appointment making system, timekeeping and ordering prescriptions?

Options Total
Excellent 62
Good 63
Satisfactory 24
Poor 5

Q.14 Over the last year has the Practice:

Options Total
Served you better? 51
Performed the same? 80
No served you as well? 8
Not sure 11