Q.1. Which surgery have you attended over the last year? You may attend either site.
|Robin Hood Lane (RHL)||4|
|Old Court House (OCH)||67|
Q.2. Which method(s) have you used to book appointments over the last year?
Q.3. Do you feel that our current arrangement of appointment booking by telephone meets your needs? The practice currently offers appointments from 7.30am until 7.00pm on most days of the week.
|On The Day – Yes||60|
|On The Day – Some of the time||44|
|On The Day – No||30|
|Pre-booked (in advance) – Yes||63|
|Pre-booked (in advance) – Some of the time||47|
|Pre-booked (in advance) – No||20|
|Late evenings and weekends – Yes||48|
|Late evenings and weekends – Some of the time||32|
|Late evenings and weekends – No||22|
Q.5 How do you book advance appointments?
Q.6 Have you taken advantage of the appointments available before 8.00am and after 6.30pm Mon-Fri?
Q.7. Which of the following options do you consider using when feeling unwell?
|Consult a pharmacist?||70|
|Follow advice on Practice website?||12|
|Seek other help from a Nurse?||20|
|Seek other help from a GP?||62|
|Seek other help from 111?||44|
|Seek other help from a A&E?||20|
Q.8. Certain medicines are available to order as repeat prescriptions on-line. Have you used this service?
|Didn’t know this service was available||12|
Q.10 How would you like to hear about the Practice?
|Patient Participation Group (PPG) meetings?||14|
|I don’t require this information||26|
Q.11. Do you think that the communication between the Surgery and the patients has improved in the last year?
|Stayed the same||44|
Q.12 How do you rate the service from the Practice overall i.e. communication, appointment making system, timekeeping and ordering prescriptions?
Q.14 Over the last year has the Practice:
|Served you better?||51|
|Performed the same?||80|
|No served you as well?||8|