Patient Participation Group: Core Group: 11th July 2018

Those present:

Patients: Audrey Alford, David Williams, Paul Alford, Anne Allan (apologies: Craig Marriott, Hannah Street)

Glossary: Old Court House (OCH), Patient Participation Group (PPG), Sutton Clinical Commissioning Group (SCCG), Patient Reference Group (PRG), Healthwatch (HW), Robin Hood Lane (RHL), Care Quality Commission (CQC)

Item Action
1.       Core Group and Virtual Group:

The Core Group (CG) has 6 members and with the three new members from the 2018 Annual Survey the Virtual Group (VG) has 57 members (where one email address for the VG is used for two people then it counts as two members).

2.       Communication with Patients:

Virtual Group

  • Email sent to two members of the VG who had encountered problems accessing the Annual Survey online – the problems have been reported to the Practice.
  • Email sent to a couple of VG members regarding their enquiry as to the next Open meeting date.
  • Email sent to one member who was uncertain which meetings to attend (if any).
  • A general email had been sent to all VG members regarding:

i)                     GDPR;

ii)                   attachment of draft notes from 18 May 2018 Core Group meeting;

iii)                  Open meetings.

The following dates were proposed:

Friday 21st September 2018 Open meeting OCH (Ancillary Room) 12.00-12.45, Partners approx. 13.00, Core Group 13.30 onwards (Ancillary Room)

Friday 23rd November 2018 OCH Core Group 12.00–14.00

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

AAlford to liaise with DrW & PD and cc JM re. all proposed meeting dates and venues

3.       Annual Survey:

The Practice had received the collated comments from the 2018 survey.

Guests from Faccini House Surgery

A copy of the Patient Annual Survey had been sent to Tony as previously agreed.

 

Agenda for meeting with Partners in Sept and 2019 Patient Annual Survey

4.       PRG:

OCH PRG Reps are P. Alford, A. Alford, C. Marriott (when available)

July 2018 PRG report from Paul Alford

A presentation was made by Sutton Mental Health Foundation.

This is a local charity funded jointly by London Borough of Sutton and Sutton CCG. They have meetings/support groups Monday, Tuesday, Thursday and Friday 10 till 3, and Sunday afternoons.

They also offer inexpensive lunches (£2).

On Thursday mornings they offer a Citizens Advice Bureau facility.

They offer Peer support funded by Sutton CCG.

They are unable to support children, offering their services to over 18s only.

 

A presentation was made by David Williams on the Acute Sustainability Programme. This was regarding an ongoing Epsom and St. Helier Trust initiative of IHT … Improving Health Together.

David also informed the PRG of Public engagement meetings in July and August regarding the site of a new Acute hospital to cover the Epsom and St. Helier Trust area. This Acute hospital will be either on one of the existing hospital sites or a new facility on the old Sutton hospital site. The future plan is that patients will be ‘medically optimised’ at the Acute hospital and then sent to one of the existing hospitals for nursing back to health.

Dates of future meetings

5 September 2018                             7 November 2018

Healthwatch Sutton is contracted by the SCCG to run PRG meetings.

5.       Newsletter:

The first of three 2018 newsletters was published in January. The PPG agreed that a second ought to be issued during the summer if possible.

Content:

It was suggested that the following piece be written by the PPG:-

(i) One long article on the Acute Sustainability Programme. The ongoing Epsom and St. Helier Trust initiative of IHT … Improving Health Together.

Article to be sent to AA for placing in newsletter template

 

The Practice have not yet indicated what pieces they may write.

 

Practice and CG to liaise

Agenda for meeting with Partners in Sept

 

DW to write and send PPG article to AAllan for placing in newsletter template

 

AAllan to forward template to Practice to insert their article(s).

6.       Practice booklet:

A Practice leaflet is available. A fuller Practice booklet is offered online for reading and/or downloading and will be given to all new patients.

The leaflet and booklet will need updating once the remodelling is complete.

7.       Assisting on National Health Days & with other activities:

The Practice are aware that CG members are willing to help if available. The meeting have previously suggested that it may be worth the Practice considering having a Twitter account.

 

Practice to liaise with PPG

Agenda for meeting with Partners in Sept?

 

8.       Technical Solutions – Improved Access

No updated information

 

9.       OCH and RHL development plans:

The Practice had received the PPG’s review of signage and access in OCH and would be happy to meet and discuss further as necessary. One problem is that of disabled parking which is not yet resolved. Access issues raised in the 2018 Patient Annual Survey were the height of the reception desk and disabled parking.

 

 

Agenda for meeting with Partners in Sept

10.   Outstanding issues:

Terms of Reference – To be updated after the remodelling

PPG Open Meeting – Suggested date 21 September 2018, OCH 12.00-12.45 but very much dependant on what is happening with remodelling and the intended Practice patient meeting.

 

 

AAlford to liaise/clarify with Practice

Agenda for meeting with Partners in Sept

 

11.   AOB:

Set Liaison meeting date (18/5/18 Cancelled as Dr Wimbush was unavailable)

 

12.   Dates for future meetings:

The following dates were proposed:

 

Friday 21st September 2018

possible PPG Open meeting OCH (Ancillary Room) 12.00-12.45,

Partners and CG approx. 13.00

(agenda to include – update on remodelling, newsletter, response to CG access comments, Practice Open meeting date, link to Annual Survey on front page of website, 2018 Annual Survey comments – any feedback (especially on reception desk, disabled parking and booking appointments), 2019 Patient Annual Survey – focus on OCH only or both surgeries?

Core Group 13.30 onwards (Ancillary Room)

 

Friday 23rd November 2018 OCH Core Group 12.00–14.00 (agenda to include remodelling, Patient Annual Survey 2019 and newsletter)

 

 

 

 

AAlford to liaise with PD & DrW cc JM re confirmation of meeting dates and allocation of venues

 

AAlford to clarify the suggested agenda for Sept CG meeting with the Partners

 

 

 

AAlford to invite JM to Core Group meeting in November

Anne Allan 27 July 2018