Patient Annual Survey 2018 Patient Annual Survey 2018 General Q.1. Which surgery have you attended over the last year? You may attend either site. Robin Hood Lane (RHL) Old Court House (OCH) Both Making Appointments Q.2. Which method(s) have you used to book appointments over the last year? On-line Telephone Walk-in Please note: - it may be considered appropriate that you see a specialist nurse rather than a GP. (If you have not registered for the on-line booking facility, bring a photo ID and a proof of your address to reception at OCH or RHL and we will get you started) Q.3a. Do you feel that our current arrangement of 'On the day' appointment booking by phone meets your needs? The practice currently offers appointments from 7.30am until 7.00pm on most days of the week. Yes No Q.3b. Do you feel that our current arrangement of 'Pre-booked (in advance)' appointment booking by phone meets your needs? The practice currently offers appointments from 7.30am until 7.00pm on most days of the week. Yes No Q.4. If you have experienced any problems booking your appointment by phone (on the day, in advance, extended hours) please tell us about them and give us any suggestions you may have for improvement. Q.5. How do you book appointments in advance? On-line Telephone Walk-in Q.6 Have you taken advantage of the early morning/late evening appointments (excluding hub appointments)? Yes No Q.7. When feeling unwell do you Self-manage? Consult a pharmacist? Follow advice on our website? Seek other help from a Nurse? Seek other help from a GP? Seek other help from 111? Seek other help from a A&E? Self-manage generally means to look after yourself at home Requesting Repeat Prescriptions Online Q.8. Do you know you can order repeat prescriptions on-line? Yes No How easy and user friendly do you find it? Easy Fairly easy Fairly difficult Difficult Q.9. Have you experienced any problems in requesting prescriptions on-line? Please tell us about them. How do you find out about Practice Services Q.10 Newsletters are produced in collaboration with the PPG. They are available in both surgeries and on-line. Have you read any of them? Yes No Q.11. If you have read any of the newsletters please comment on them. Q.12. Do you read the information on the Patient Participation Group (PPG) boards at OCH and RHL? Yes No Not aware of them Q.13 In 2018 we intend to continue to hold Open meetings of the PPG where you can come and have your say in confidence about services. We are not able to deal with personal or medical problems. Would you consider coming to an Open meeting? Yes No Not everyone can make a set time. What time of day would suit you best? Morning Afternoon Evening Q.14. Do you think that the communication between the Surgery and the patients has improved in the last year? Yes No Q.15. If you would like to become involved in the Virtual PPG please write your email address below. Members of the Virtual PPG receive notes of meetings and are invited to attend Open meetings. They may also be consulted by email on issues raised by the Patient Reference Group or Practice. (Your email address will not be used for any other reason or given to any third party) Email Address General Comments on OCH/RHL Services Q.16. How do you rate the service from the Practice overall? Excellent Good Adequate Poor Q.17. What do you think we did well? Where do we need to make improvements? Please use the space below to give us your comments. They will be looked at with the PPG members. Q.18. In the last year, compared with 2017, has the Practice Served you better? Performed much the same? Not served you as well? Q.19. Please comment here on how specifically the Practice has served you in the last year.