Patient Annual Survey 2019

Dear Patient,

As always thank you for participating in the 2019 Practice survey. The Practice commits to undertaking a survey every year to understand where our services are working well and where they could be improved. The results will be published on our website and discussed at Patient Participation meetings and with Practice staff. Please complete those questions that apply. We value your opinions and your feedback will help us to improve and shape the services we offer.

Patient Annual Survey 2019

Patient Annual Survey 2019

General

Making Appointments

Please note: - it may be considered appropriate that you see a specialist nurse rather than a GP. (If you have not registered for the on-line booking facility, bring a photo ID and a proof of your address to reception at OCH or RHL and we will get you started)
Self-manage generally means to look after yourself at home

Requesting Repeat Prescriptions Online

*Did you know: - the Practice can send your approved repeat prescription requests to a pharmacist of your choosing for you to collect ready filled?

Information about the practice

*Did you know: - we hold Open meetings of the Patient Participation Group (PPG) where you can come and have your say in confidence about the Practice’s services? We are not able to deal with personal or medical problems. We also run a Virtual Group.

If you would like to become involved in the Virtual PPG please write your email address below. Members of the Virtual PPG receive notes of meetings and are invited to attend Open meetings. They may also be consulted by email on issues raised by the Patient Reference Group or Practice.
(Your email address will not be used for any other reason or given to any third party)

If you wish to become more involved with shaping the services at our Practice, please get in touch with the Patient Participation Group (PPG) by leaving a message in the PPG box or at reception, emailing them at OldCourtHousePPG@yahoo.co.uk or attending an Open meeting. Details of meeting are published on our website www.ochsurgery.co.uk and on the Practice PPG noticeboard in the surgeries.

General Comments on OCH/RHL Services

Sending