Practice

The Premises

The Court House in Sutton was built in the 1940s and at that time it was said to be the largest Court House outside London. The building ceased to be used as a Court House in 1986 and re-opened as a Primary Care Surgery in 1997. The Robin Hood Lane Health Centre Camden Road was rebuilt as a Primary Care Surgery in 2007.

Our Service to You

As a patient of this practice you can expect:

  • to be seen on the same day for conditions you and the Doctor agree are urgent
  • to have your records treated confidentially, subject to your wish to have relatives and friends informed of the progress of your treatment
  • to be seen as soon as possible at any appointment you are offered
  • to be seen at home at your doctors’ discretion
  • to have your long term medication and treatment reviewed at agreed intervals
  • to be informed (through leaflets, etc) of the practice’s services and how to use them
  • to receive health care in clean, comfortable and appropriate surroundings
  • to be treated with courtesy

Help Us to Help You

As a patient of this practice we expect you:

  • to treat the doctors and practice staff with courtesy
  • to be punctual for your appointment time
  • to give the practice as much notice as possible if you are unable to keep a booked appointment
  • to make more than one appointment if more than one person needs to be seen
  • to be prepared to make further appointments if you have numerous or complicated problems
  • To be patient if appointment time are running late – it may be you who needs the extra time on another occasion
  • to ask for a home visit only if the illness prevents you from attending the surgery – children can usually be brought to surgery
  • to only contact the doctor out of surgery hours in cases of an emergency, which cannot wait until the next working day

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