Abdominal Pain
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Acute Asthma
Who to see: GP
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Anxiety
Who to see: GP
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Back Pain
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Blood Pressure Monitoring
Who to see: Health Care Assistant
Advice: The Nurse/Health Care Assistant will consult the GP as necessary.
Blood Tests
Who to see: Phlebotomist
Advice: Clinics are held daily at various times. Appointments for blood tests MUST have been requested by your doctor or other health care professional. If you are in doubt please call to speak to one of our nurses.
Boils
Who to see: Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Breathlessness
Who to see: GP, Advanced Nurse Practitioner or Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Bruised Ribs
Who to see: Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Burns
Who to see: Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Cellulitis
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Certificates
Who to see: Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. You will be charged for these services. Please discuss your requirements with our reception team. Examples are Passport forms, insurance reports, HGV medicals, holiday cancellation forms.
Cervical Smears
Who to see: Practice Nurse or Advanced Nurse Practitioner
Advice: You will be invited when your test is due. Once you are invited, please make an make an appointment (ideally day 14 from first day of your period), by contacting Reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621.
Chest Infections
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Children's Immunisations
Who to see: Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Chronic Heart Disease
Who to see: Practice Nurse or GP
Advice: Annual clinic appointment will be sent to CHD patients. Please ask for an appointment if worried.
Cold Sores
Who to see: Advanced Nurse Practitioner or Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Colds
Who to see: Pharmacist
Advice: Antibiotics are not needed for the common cold as colds are caused by a virus.
Information on antibiotics
Constipation
Who to see: Advanced Nurse Practitioner or Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Contraception/Family Planning
Who to see: Practice Nurse or Advanced Nurse Practitioner
Advice: Contraception and family planning appointments are available at various times every day.
Cough
Who to see: Advanced Nurse Practitioner or Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Cystitis
Who to see: Practice Nurse or Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Dental Problems
Who to see: Dentist
Advice: Please book an appointment with your dentist, or to find an NHS dentist in your area, visit
NHS Choices.
Depression
Who to see: GP
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Diabetes Monitoring
Who to see: Practice Nurse or Advanced Nurse Practitioner
Advice: Routine annual clinic appointments will be sent to all our patients with diabetes. Patients are encouraged to book an appointment with our diabetes specialist nurse or their GP if they have any concerns at any other time and not to wait for their annual review.
Diarrhoea
Who to see: Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Diet/Lifestyle Changes
Who to see: Health Care Assistant
Advice: Please make an appointment to discuss e.g. weight, exercise, diet, smoking etc.
Dizziness
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Ear Care
Who to see: Practice Nurse
Advice: If you think you may need ear irrigation ('syringing' )please oil your ears for a minimum of 10 days prior to syringing. For an appointment call Reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621. Also please check the following information
NHS Earwax Information.
Earache
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Eczema
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Emergency Contraception
Who to see: Advanced Nurse Practitioner, Practice Nurse or GP
Advice: Make an urgent appointment with the Nurse or Doctor. Please explain to the receptionist that the appointment is urgent and they will do their best to fit you in.
Eye Infection
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Eye Injuries
Who to see: GP
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Fit Note (Sick Note)
Who to see: Receptionist
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Flu
Who to see: Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Forms
Who to see: Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. You will be charged for these services. Please discuss your requirements with our reception team. Examples are Passport forms, insurance reports, HGV medicals, holiday cancellation forms.
Fungal Infections
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
General Advice
Who to see: Practice Nurse
Advice: If you require general advice an appointment may not be necessary. Please ring and book a telephone appointment with the Practice Nurse or the GP.
Genital Herpes
Who to see: Practice Nurse or Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Hay Fever
Who to see: Advanced Nurse Practitioner or Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Head Injuries
Who to see: GP
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Head Lice
Who to see: Pharmacist, School Nurse or Practice Nurse
Advice: Please check
NHS Information
Headaches
Who to see: Advanced Nurse Practitioner or GP
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Holiday Cancellation Certificate
Who to see: Receptionist
Advice: Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection. .
Hyperventilation
Who to see: GP
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Indigestion
Who to see: Practice Nurse or Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Infected Wounds
Who to see: Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Ingrowing Toenail
Who to see: Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Insect Bites
Who to see: Advanced Nurse Practitioner or Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Insomnia
Who to see: GP
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Insurance Reports
Who to see: Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. You will be charged for these services. Please discuss your requirements with our reception team. Examples are Passport forms, insurance reports, HGV medicals, holiday cancellation forms.
Medical Reports
Who to see: Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. You will be charged for these services. Please discuss your requirements with our reception team. Examples are Passport forms, insurance reports, HGV medicals, holiday cancellation forms.
Missed Contraceptive
Who to see: Advanced Nurse Practitioner, Practice Nurse or GP
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Moles
Who to see: GP
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Mouth Problems
Who to see: Dentist
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Nappy Rash
Who to see: Physician Associate or Health Visitor
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Neck Pain
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Nosebleeds
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Panic Attacks
Who to see: GP
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Passport Forms
Who to see: Receptionist
Advice: Passport forms are not covered under the NHS. You will be charged for these services. Please discuss your requirements with our reception team. Examples are Passport forms, insurance reports, HGV medicals, holiday cancellation forms.
Period Problems
Who to see: Practice Nurse or Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Phobias
Who to see: GP
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Rashes
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Rectal Problems
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Removal of Stitches
Who to see: Health Care Assistant
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Shingles
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Sick Certificates
Who to see: Receptionist
Advice: Telephone to speak to our reception team. You will be required to give them your exact requirements.
Sick Note (Fit Note)
Who to see: Receptionist
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Sinusitis
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Skin Conditions
Who to see: GP
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Smoking Cessation
Who to see: Health Care Assistant
Advice: Please ask our reception team on (OCH) 020 8643 5139 or (RHL) 020 8643 4621. If you would like help sooner please contact NHS Quit Line on 0800 022 4332.
Sore Eyes
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Sore Penis
Who to see: GP
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Sore Throat
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Stings
Who to see: Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Styes
Who to see: Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Sunburn
Who to see: Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Threadworm
Who to see: Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Travel Vaccinations
Who to see: Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Urine Infections
Who to see: Advanced Nurse Practitioner or Practice Nurse
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Vaginal Discharge
Who to see: Advanced Nurse Practitioner or Practice Nurse
Advice: Please contact reception on (OCH 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Verrucae
Who to see: GP
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Vomiting
Who to see: Advanced Nurse Practitioner
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.
Warts
Who to see: GP
Advice: Please contact reception on (OCH) 020 8643 5139 or (RHL) 020 8643 4621 or
go online in the usual way to make an appointment.